Learn more about a home call center job with LiveOps. Written by a former LiveOps agent, this post will outline the requirements of working for this company.
How many times a day do you see a commercial on television that tells you to “call now for an extra free gift”? Have you ever actually called? If you have, you have most likely spoken with one of LiveOps customer service representatives sitting in their own home, standing by to take your call. LiveOps is a company that utilizes independent contractors to handle order taking for a vast number of companies selling their wares on television.
What is a Virtual Call Center?
LiveOps gives many people the ability to stay at home and still make a financial contribution to the family through its virtual call center jobs. You log into work over an internet connection and the call center routes the calls right to your home phone. A script will pop up on your computer screen for you to read to the customer.
As you read through the script you will take their order, inputting their name and address, and then getting their billing information. As long as you have a computer with internet access, a landline telephone, and a quiet place to take calls, you can work. The LiveOps platform for taking orders is easy to follow.
LiveOps is Not a Scam
The first step in working for LiveOps is to submit an application through their website. Once your application has been approved, you will be required to submit to a background check.
Almost every person that works from home will tell you to never pay to get a job but LiveOps does require you to pay for the background check. It is not a scam, or paying for work, it is just one of the fees that are often associated with owning your own business. You will be taking credit card or checking information from the customers, it is important for the clients to know that the information is secure.
Working for LiveOps
Getting started with LiveOps may seem a bit daunting at first if it is your first experience with a virtual call center. Don’t worry; they have great people that will help you along the way. Their website offers information on all aspects of the job, to include information on every client you will be taking orders for. The platform for scheduling your hours is simple. You set your own hours, and can change it if you decide you can’t or don’t want to work at that time. Add hours, cut hours, it’s all up to you how much or little you want to work.
You will be assigned a supervisor, and be part of a team. You never have to worry about being left alone to handle any situation. There are chat rooms and forums available for all the operators. In many ways it is like any other call center job, you do get to chat with your fellow workers.
Inbound Call Center Jobs
Almost all of the orders are done from customers calling you. There is an outbound department, but only people that want to make the calls go to that department. The only aspect of working for LiveOps that some people do not like is the up selling. When a customer calls to place an order, you try to get them to buy accessories to the product. There are also mandatory, non-product related offers that you must try to sell.
It is all in the scripting, so it is simply reading the offers to the customers. While it may seem like you are badgering the customer for more money, think of it as added time on the phone. Operators only get paid for the time they are on a call, so adding to that time means more money for you!
LiveOps is a legitimate company and a great option for moms and others looking to work from home. They pay on time and fairly, provide room for growth and opportunities for a change of pace. While it is your own business as an independent contractor, you still have help and support. It is a great company to work for if you are trying to get started working from home.
Visit LiveOps.com to learn more about call center opportunities from home.